Shipping and Return Policy - Processing Times
Processing times
Every order is made especially for you after your purchase is placed.
Most orders are processed within 2–7 business days before shipping. Processing times may vary depending on the product, order volume, personalization requests, and seasonal demand. During holidays, product launches, or sales events, processing may take slightly longer.
If your order contains multiple items, they may ship separately to ensure you receive each product as quickly as possible.
Business days are Monday through Friday and do not include weekends or federal holidays.
Shipping
Once your order has been completed, it will be shipped using the shipping method selected during checkout.
Shipping estimates begin after processing has been completed and are provided by the shipping carrier. While we strive to meet estimated delivery dates, shipping delays caused by USPS, UPS, FedEx, weather, holidays, or other carrier-related issues are outside of our control.
Once your package has been marked as delivered by the carrier, we cannot be responsible for lost or stolen packages. If you experience a delivery issue, we recommend contacting the shipping carrier directly and checking with neighbors or your local post office.
Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.
Expedited shipping does NOT equate to expedited processing times. Once your order has been dropped off, it is out of my hands. I do not control the speed in which the USPS or UPS carriers deliver or operate. Please be patient with them, especially during peak shipping holidays. Please use the tracking number to follow along with shipping for best estimated arrival.
Returns & Exchanges
Because each item is made to order, we do not accept returns or exchanges due to:
Ordering the wrong size
Color selection
Change of mind
Buyer preference
Personalized or custom items
Digital downloads
Please carefully review all product descriptions, sizing charts, colors, personalization details, and order information before completing your purchase.
Damaged, Defective, or Incorrect Orders
We want you to love your order.
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs showing the product and the problem
Once reviewed, we'll gladly replace the item or provide another appropriate solution at no additional cost if the issue resulted from our error or a manufacturing defect.
Personalized & Custom Products
Personalized and custom items are created specifically for you and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Please double-check all spelling, names, dates, personalization details, and uploaded images before submitting your order.
Digital Products
Due to the nature of digital downloads, all digital product sales are final.
No refunds, returns, or exchanges can be offered once a digital file has been purchased or downloaded.
If you experience any issues accessing your files or believe you've received the wrong file, please contact us and we'll be happy to help.
Questions?
If you have any questions before placing your order, we're always happy to help.
Please contact us through by email ( TwoBrothersBakeryCo@gmail.com ), and we'll respond as quickly as possible.